Jollofmama
Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.
When do we collect information?
We collect information from you when you subscribe to a newsletter, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To administer a contest, promotion, survey or other site feature.
• To ask for ratings and reviews of services or products
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt-out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
How does our site handle Do Not Track signals?
We honour Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioural tracking?
It’s also important to note that we allow third-party behavioural tracking.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
• We will notify you via email within 7 business days.
• We will notify the users via in-site notification within 7 business days.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN-SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, send transactional messages, respond to inquiries, and/or other requests or questions
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CAN-SPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can contact us
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.
Data Protection (GDPR)
Welcome to the website of Jollof Mama. within our capacity as supervisor within the meaning of the General Data Protection Regulation, we are obliged to fulfil statutory provisions on data protection. As a matter of course, we value the protection of your personal data ensuring fair and transparent data processing. We have provided you below with all the information you need to verify and exercise your data protection rights.
Who is responsible for data processing?
The responsible party is:
Jollof Mama Ltd
16 Champlain House, London
United Kingdom, W12 7QN
Why and on what legal basis do we process personal data?
If you are a Jollof Mama customer, create an account with us, partake in competitions or promotions or otherwise contact us, we will receive your personal data.
We collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Security of Your Personal Information
Jollof Mama ensures that all information collected will be safely and securely stored.
We protect your personal information by:
• Restricting access and control to personal information.
• Using and maintaining technology products to prevent unauthorised computer access.
• Securely destroying your personal information when it’s no longer needed for our record retention purposes.
Identity Data
This may include first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data
This may include billing address, delivery address, email address and telephone numbers.
Financial Data
This may include bank account and payment card details.
Transaction Data
This may include details about payments to and from you and other details of products and services you have purchased from us.
Profile Data
This may include your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data
This may include information about how you use our website, products and services.
Marking and communication Data
This may include your preferences in receiving marketing from us and our third parties and your communication preferences.
We generally process data on the following legal bases:
– 6.1a GDPR, if you give us your explicit consent for data processing, e.g. if you are a prospective customer we may need your consent to send you marketing emails;
– 6.1b GDPR, if we are acting to fulfil our contractual obligations, e.g. if we use your email address to confirm the delivery date for your next cooking box;
– 6.1c GDPR, if we are acting to fulfil legal obligations, e.g. if we check your age and your identity before the conclusion of a contract, to prevent fraud, if you purchase alcohol as part of an order with us, or if you are to receive a free alcohol sample as part of a promotion;
Data processing by Jollof Mama
Shipping your Meal Kit/Customer account
We are pleased to be able to supply you with our meal kit. You can purchase the meal kit as a guess or create a customer account during your registration. In order to protect your customer account from access by third parties, we will store your username and password. In order to be able to deliver the cooking boxes to you as desired, we store your contact data, order and delivery time and payment information. You can voluntarily provide your phone number so that we can contact you in case of delays or problems delivering your cooking box. Please note that you may deactivate your account at any time.
Paying for the Jollof Mama Meal kit
Your payment details will be sent to the appropriate payment service provider depending on the payment method you choose. The payment service provider is responsible for your payment data. Information, particularly about the authority responsible for the respective payment service provider, the contact information for the data protection officers of the payment service providers and the categories of personal data that are processed by the payment service providers, can be obtained from the following addresses:
– PayPal (Europe) S.à.r.l. et Cie., Luxembourg, Data protection declaration:paypal.com/de/webapps/mpp/ua/privacy-full
– Stripe Inc. San Francisco, California, United States, Data protection declaration:https://stripe.com/privacy-center/legal
– American Express Services Europe Ltd., United Kingdom, Data protection declaration:americanexpress.com/uk/legal/european-implementing-principles.html
You authorise us to charge each payment to the payment card you use to make your payment. You will be able to view, amend, update and delete your payment card details when logged into your Jollof Mama account. You will be able to store multiple payment cards in your virtual wallet and choose which payment card to use for payment. If we are unable to complete a charge using your chosen payment card, you authorise us to charge a payment to any other payment card stored in your virtual wallet.
Customer Care
You can contact us via email, phone, Instagram or Facebook message to ask us questions, send us messages or make complaints. We only process your personal data in this context in order to get in contact with you the way you wish and to answer or fulfil your request or complaint.
We may also use your personal data, such as your name, email address, phone number and product information to identify and call you to find out more about your experience with Jollof Mama and how you think it could be improved. We may also call you or contact you via SMS after you have deactivated your customer account so that we can find out if you would like to re-activate it. We may also send you reminders via SMS or email when one of your payment cards is close to expiry, your payment failed or in relation to other transactional matters.
